We received tons of positive feedback on our first newsletter last month (Thank you! ❤️), so we decided to keep going.

Once again, you'll find curated tips, news, and know-how about last-mile delivery, route optimization, and e-commerce. 🚚

Hope you'll enjoy the read!

Here's What Gen Z Wants from eCommerce Retailers in 2025

Gen Z represents 27% of the U.S. population and its purchasing power will grow by 400% over the next decade.

E-commerce retailers that want to keep making money in the following years must carefully study Gen Z to understand and cater to its needs.

Here are a few stats about Gen Z that might catch your attention:

• 64% anticipate orders to be delivered within 2 days, if not faster
• 67% expect free shipping as a standard offering
• 75% are more likely to make a purchase if they can customize the product
• 45% will abandon a website if it cannot predict their needs and preferences
• 73% are ready to pay more for eco-friendly products

Read more about the needs and preferences of Gen Z in this article.

Is Route Optimization Software Worth The Money?

The answer lies in understanding a few factors and how they affect the Return on Investment (ROI):

1️⃣ Your costs—typically fleet costs, fuel costs, and salaries. While a part of these costs are fixed (like salaries, insurance, leasing), others can fluctuate (fuel consumption, fuel prices, mileage).

2️⃣ The potential savings—for example up to 70% in route planning, up to 20% in mileage, up to 20% in communication, etc. The amount of savings varies based on the volume of your deliveries, the magnitude of your inefficiencies, and how efficiently you implement and use the software.

3️⃣ The current efficiency of your delivery process—the general rule is the less efficient delivery process you have, the higher the percentage of savings you get, and the bigger the delivery volumes, the more money you can save.

Find a more detailed explanation in this article. You'll also find a formula to calculate the potential ROI and see whether it's time to invest in technology.

7 Methods for Sustainable Delivery in E-Commerce

Shopping online is becoming a norm. With its popularity, the environmental impact of deliveries grows too.

Currently, last mile delivery produces 41% of global carbon emissions in the logistics sector. Every $10M spent on shipping generates approximately 232 metric tons of greenhouse gas emissions.

To put it in perspective, it is equivalent to burning 129,000 pounds of coal or 14,000 gallons of gasoline! These alarming statistics call for immediate action from online retailers and consumers.

Here are a few ideas that will help you achieve a more sustainable last mile delivery process.

FedEx opens fdx access to all US customers

FedEx recently announced that fdx.com is now live and available to FedEx customers in the U.S.

fdx is a data-driven commerce platform that leverages powerful FedEx network insights to connect the entire customer journey—making it easier for companies to grow demand, increase conversion, optimize fulfillment, and streamline returns.

The platform offers integrations with Shopify, Etsy, Salesforce and other common providers used by online merchants. It also supports major carriers outside of FedEx, including UPS, the U.S. Postal Service, and DHL.

Learn more here and here.

Self-flying drones and self-driving robots join forces to deliver in Dallas

Wing, the drone delivery subsidiary of Alphabet Inc (also a parent company of Google), and Serve Robotics—one of the most established manufacturers of sidewalk delivery robots, announced a pilot partnership in Dallas.

Wing has been working with the world’s largest retailer, Walmart, since 2023, to expand that service to an estimated 1.8 million households in Texas’ Dallas-Fort Worth metro area.

The current partnership aims to support its growing coverage area, which according to Walmart will soon cover three-quarters of the area’s population. Also, it's a move towards ultimately cheaper last mile delivery.

Learn more here and here.

Monthly tip: Don't let your delivery process be like that ↓

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