Privacy Policy

Last Updated: October 1, 2021

At Ufleet, Ltd., we are committed to maintaining the confidentiality and security of any personal information about our users. Your privacy is always at the top of our priorities, and we are focused on protecting it from unauthorized access. This Privacy & Security Policy supplements our Terms of Service and spells out how we collect, use, and disclose information from or about you through our website ufleet.io and the Ufleet service.

Users can access the Ufleet service (the “Service”) via our website ufleet.io, applications on Devices, APIs, and third-parties. A “Device” is any device used to access the Ufleet Service, including without limitation a computer, mobile phone, tablet, or other electronic device. By using our Service you are consenting to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy & Security Policy. The use of information collected through our service shall be limited to the purpose of providing the service for which the Ufleet client (“Client”) has engaged Ufleet.

The Information We Collect and Store

Ufleet employees are prohibited from viewing the content of the data you import into your Ufleet account, except as provided in this Privacy & Security Policy. Of course, in the case that you request our help to resolve your support issues relating to that data, and only after receiving your permission, Ufleet employees may access the relevant data.

We collect information primarily to provide better services to all of our customers. We collect information you provide us on our Sites such as your name, email address, postal address, phone number, company name, and your customer and delivery information. We may also obtain information from other sources and combine that with information we collect on our Sites.

When you visit our Sites, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites. We also collect information about how you use the Service.

We automatically collect information using "cookies" and Web beacons. Cookies are small data files stored on your hard drive by a website and web beacons are electronic images that may be used on our Sites or in our emails. Among other things, cookies help us improve our Sites, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites.

Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites and could remove cookies used for opt-out of tracking.

Ufleet retains your data while you are a customer and will delete your information within 12 months of either party's termination of the Terms, upon written request.

How We Use Information We Collect

We use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Sites as described in this Policy or on our Sites. For example, we may use your information to:

  • Improve our services, Sites and how we operate our business;
  • Understand and enhance your experience using our Sites, products and services;
  • Provide and deliver products and services you request;
  • Respond to your comments or questions and for our Solutions team to provide service;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
  • Communicate with you about promotions, upcoming events and news about products and services offered by Ufleet and our selected partners;
  • Link or combine it with other information we get from third parties, to help understand your needs and provide you with better service; and
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

By using our services you consent to this transfer of your personal information.

Sharing of Personal Information

Information You Share

Our privacy policy does not cover any third party services. To learn about those third parties' privacy practices, please visit their policies.

Information Related to Data Collected through the Ufleet Platform

We collect information for our clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Access to Data Controlled by our Clients

Ufleet has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the Ufleet’s Client (the data controller). If the Client requests Ufleet to remove the data, we will respond to the request within 30 business days.

Data Retention

Ufleet will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Ufleet will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement.

Information We Share

We do not share your personal information with third parties without your consent other than:

  • With third parties who work on our behalf provided such third parties enter into a written agreement with Ufleet requiring that the third party provide at least the same level of privacy protection as Ufleet;
  • To comply with laws or to respond to lawful requests and legal process (provided that Ufleet will endeavor to notify you if Ufleet has received a lawful request for your information);
  • To protect the rights and property of Ufleet, our agents, customers and others including to enforce our agreements, policies and terms of use;
  • In an emergency, including to protect the personal safety of any person; and
  • For the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).

We may also share aggregate or anonymized information derived from your personal information.

Personal Information Security

Ufleet takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.

Children

If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the Ufleet website and Ufleet Services with the consent of your parent or legal guardian.

Your Information Choices and Changes

You may opt out of receiving promotional emails from Ufleet by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Ufleet projects or our ongoing business relationship. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing support@ufleet.io. Ufleet will respond within ninety (90) days to any request to delete your information. Individuals who have provided information to Ufleet’s customers must send requests to change or delete such information to the particular Ufleet customer.

Changes to This Policy

Ufleet may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date below. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.

Contacting Us

If you have any questions or concerns about our Services or these Terms, you may contact us at:

Ufleet Ltd.
Torstraße 182
10115 Berlin
Germany

or by email at dpo@ufleet.io

ufleet

Ufleet is a complete enterprise grade route planning and customer experience management platform for the last mile delivery.

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