Grow your business by focusing on what matters most. Track real time indicators and statistical data. Always improve.
“Realtime data on delivery quality and customer satisfaction is instrumental in taking the right decision.”
Act immediately on negative and positive feedback to increase engagement and build loyalty. Draft a playbook to Include additional rewards and perks for common scenarios.
Keep track of each driver's number of deliveries, delays, damage claims, and customer feedback. Benchmark drivers, in-house or outsourced, and enforce policies based on data.
Use standard KPI's to track delivery success rate, delays, capacity utilization, seasonality, time to serve a customer and other metrics or use custom exports to examine in a spreadsheet.
Ufleet is a complete enterprise grade route planning and customer experience management platform for the last mile delivery.