Here's your dose of curated tips, news, and know-how about last-mile delivery, route optimization, and e-commerce. 🚚

Enjoy!

We launched a YouTube shorts channel! 🎉

It all started because we've been exploring YouTube for videos about last mile delivery and route optimization and we were surprised to find there's not much valuable content on these topics.

At the same time, we've got tons of useful know-how, so we thought - why not give it a try? And here we are! :) Check our channel out and subscribe to support us. ❤️

Our goal is to provide valuable information in ~60 seconds, highlighting the key aspects of a specific problem, trend, or a more general topic. See what we mean below 👇

P.S. Any type of feedback is more than welcome as we're still experimenting!

How OBI achieved 30% fewer ‘Where is my order’ calls

Before engaging with Ufleet, OBI store managers, logistic partners, customer support, and management had little insight into customer journey and experience.

By adopting Ufleet, they can use powerful features to plan routes, track deliveries in real-time, be on time 99%, and experience each individual customer journey through the eyes of the customer.

They also achieved the spectacular 30% fewer ‘Where is my order’ calls and 4.8 out of 5 stars customer rating! Read the case study for more details.

Picking the right method for planning your delivery routes is key to enhancing operational efficiency, reducing costs, and improving customer satisfaction. The right choice depends on your business needs, delivery volume, and operational complexity.

For smaller operations or those just starting out, manual planning or Google Maps might be good enough. These methods are useful for businesses with a manageable number of deliveries and those operating in less complex environments.

However, as your delivery operations scale, these methods may no longer serve you. Then, you'll need to consider implementing a route-planning software solution – the key to on-time deliveries and high customer satisfaction. Find more information in this blog post.

Should I change my route optimization provider?

If you've been asking yourself this question, most probably the answer is YES. Whatever problem you are having, if you are unhappy with your current technology provider, you are losing money. And maybe even customers!

So the real question is "HOW to switch route optimization providers?" and we'll give you the answer, along with practical tips, a step-by-step framework, etc.

We will help you make a smooth transition, understand the associated costs, and avoid common mistakes. If the topic intrigues you, dive straight into this post!

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